How to Get a New EBT Card – Complete Step-by-Step Guide

Losing your EBT card, having it stolen, or needing a replacement for any reason is stressful — but replacing it is straightforward and free in every state. Your remaining SNAP (food stamp) benefits are protected and automatically transfer to the new card. This guide explains exactly how to get a new EBT card in 2026, including phone numbers, online options, required information, timelines, and what to do if your card is stolen or damaged.

Short Answer

Yes — you can get a new EBT card for free.
Contact your state’s EBT customer service hotline (usually toll-free) to report a lost, stolen, or damaged card. The old card is immediately deactivated to protect your benefits, and a new one is mailed within 5–10 business days. In most states, you can also request a temporary replacement or view your balance online while waiting. Your SNAP benefits remain safe and transfer automatically.

Step-by-Step: How to Get a New EBT Card

1. Report the Issue Immediately

The moment you realize your card is lost, stolen, or damaged, call your state’s EBT customer service number right away. This deactivates the old card and prevents anyone from using your remaining benefits.

Important: Do not wait — every minute increases the risk of unauthorized use.

2. Provide Required Information

When you call, the representative will verify your identity. Have these ready:

• Your full name
• Date of birth
• Social Security Number (SSN)
• Address on file
• Case number or EBT card number (if you know it)
• Last 4 digits of your SSN (in some states)

You may be asked security questions (e.g., mother’s maiden name, previous addresses).

3. Request the Replacement

• The representative will deactivate the old card instantly.
• They will issue a replacement card and mail it to your address on file.
• In most states, the new card arrives in 5–10 business days (some as fast as 3–5 days).
• Your remaining SNAP balance automatically transfers — no money is lost.

4. Check for Expedited or Temporary Options

• Expedited replacement: Some states offer rush mailing (2–3 days) if you pay a small fee (usually $5–$10).
• Temporary card: In many states (e.g., California, New York, Texas), you can get a temporary card number and PIN over the phone or online to access your benefits immediately while waiting for the physical card.
• Online balance check: Use your state’s EBT portal or mobile app to view your balance during the wait.

5. Activate the New Card

When the new card arrives:

• Call the number on the back or follow instructions in the envelope.
• Set a new 4-digit PIN (never use 1234, your birth year, or repeating numbers).
• Start using it immediately — your benefits are already loaded.

State-by-State EBT Replacement Phone Numbers (2026)

Each state has its own toll-free EBT customer service line for replacements. Here are the most current numbers (as of 2026):

Note: If your state is not listed or the number has changed, visit the USDA SNAP state directory or call the national EBT hotline at 1-800-221-5689 for assistance.

What Happens to Your Benefits?

• Old card is deactivated immediately when you report it lost/stolen/damaged.
• All remaining SNAP benefits automatically transfer to the new card — nothing is lost.
• Temporary access: In most states, you can get a temporary card number and PIN over the phone or online to access your balance while waiting.
• Balance check: Use your state’s EBT website/app, call the hotline, or check your receipt at any store.

How Long Does It Take to Get a New EBT Card?

Tip: If you need benefits urgently, ask about a temporary card number — many states provide one over the phone.

Common Reasons for Needing a New EBT Card

• Lost or misplaced
• Stolen (report immediately to protect benefits)
• Damaged (magnetic strip worn out, card cracked)
• Card not working (PIN forgotten, card demagnetized)
• Name/address change (some states reissue automatically)

What to Do If Your Card Is Stolen

1. Call your state’s EBT hotline immediately (numbers above).
2. The old card is deactivated within minutes.
3. Request replacement — new card mailed in 5–10 days.
4. Ask for a temporary card number/PIN (available in most states).
5. Monitor your balance online or by phone.
6. Report theft to local police (may help with fraud claims).

Important: If someone uses your card fraudulently, report it within 60 days — you may be reimbursed for unauthorized purchases.

FAQs

How much does a replacement EBT card cost?

Free in every state — replacements are always free. Some states charge a small fee ($5–$10) only for expedited/rush delivery.

How long does it take to get a new EBT card?

Typically 5–10 business days for the physical card to arrive by mail. Many states offer a temporary card number over the phone for immediate access.

What happens to my SNAP benefits if my card is lost or stolen?

Your benefits are safe. The old card is deactivated immediately when you report it, and all remaining funds automatically transfer to the new card. You won’t lose any money.

Can I get a temporary EBT card number while waiting?

Yes — in most states, you can request a temporary card number and PIN over the phone or online. This lets you access your benefits immediately.

How do I check my SNAP balance while waiting for the new card?

• Online: Use your state’s EBT portal (e.g., connectebt.com, ebtedge.com)
• Phone: Call the toll-free number on the back of your old card or state hotline
• Receipt: Swipe your old card at a store and ask for a balance receipt (even if declined)

What if my card is damaged but not lost?

Call the same number — the process is identical. The old card is deactivated, and a new one is mailed free.

Can someone else pick up my replacement card?

Usually no — cards are mailed to the address on file. If you’ve moved, update your address first.

For more help, visit snapeligibilitycalculator.com or call your state SNAP hotline.