Every state has a dedicated EBT customer service phone number for SNAP recipients to check balances, report lost or stolen cards, change PINs, dispute transactions, and freeze or unfreeze accounts. This directory lists the correct number for all 50 states and the District of Columbia, along with each state’s SNAP agency headquarters and official website.
Important distinction: EBT phone numbers handle card issues only. If your question is about eligibility, benefit amounts, or case status, you need your state’s SNAP agency — not the EBT line. For eligibility help, use our SNAP Eligibility Calculator or check SNAP income limits for your state.
Most EBT lines are available 24/7 via automated system, with live agents available during business hours. Before calling, have your 16-digit EBT card number and case number ready. You can also manage your card online at ebtedge.com or through the ebtEDGE app.
EBT Customer Service Numbers — Quick Reference Table
| State | EBT Phone Number | Notes |
|---|---|---|
| Alabama | 1-800-997-8888 | Balance inquiries, PIN changes, lost/stolen cards. |
| Alaska | 1-888-997-8111 | Card issues only; contact SNAP agency for eligibility disputes. |
| Arizona | 1-888-997-9333 | TTY: 1-800-367-8939; supports Restaurant Meals Program inquiries. |
| Arkansas | 1-800-997-9999 | Automated system with live agent option. |
| California | 1-877-328-9677 | CalFresh EBT; multiple languages; ebtproject.ca.gov for online access. |
| Colorado | 1-888-328-2656 | TTY: 1-800-659-2656; freeze/unfreeze card via ebtEDGE app. |
| Connecticut | 1-888-328-2666 | Card issues only; SNAP agency for case updates. |
| Delaware | 1-800-526-9099 | Automated balance checks; live support available. |
| District of Columbia | 1-888-304-9167 | EBT inquiries; contact SNAP office for eligibility. |
| Florida | 1-888-356-3281 | Balance checks, lost card reports, PIN changes; last 10 transactions available. |
| Georgia | 1-888-421-3281 | Automated system with live agent for complex issues. |
| Hawaii | 1-888-328-4292 | Supports Restaurant Meals Program; ebtEDGE for balance checks. |
| Idaho | 1-888-432-4328 | Card issues; SNAP agency for benefit disputes. |
| Illinois | 1-800-678-5465 | Supports Restaurant Meals Program; automated and live support. |
| Indiana | 1-877-768-5098 | Hoosier Works card; 24/7 support for card issues. |
| Iowa | 1-877-347-5678 | Automated system for balances; live support for lost cards. |
| Kansas | 1-800-997-6666 | PIN changes, balance inquiries, card replacement. |
| Kentucky | 1-888-432-9259 | Automated and live support; SNAP agency for case issues. |
| Louisiana | 1-888-997-1117 | EBT card issues; use SNAP hotline for eligibility. |
| Maine | 1-800-477-7428 | Balance checks, PIN changes, lost card reports. |
| Maryland | 1-800-997-2222 | Restaurant Meals Program inquiries; ebtEDGE for account management. |
| Massachusetts | 1-800-841-2900 | Supports Restaurant Meals Program; mass.gov for additional resources. |
| Michigan | 1-888-678-8914 | Supports Restaurant Meals Program; automated and live support. |
| Minnesota | 1-888-997-2227 | ebtedge.com or ebtEDGE app for balance checks. |
| Mississippi | 1-866-512-5087 | Automated system with live agent option. |
| Missouri | 1-800-997-7777 | mydss.mo.gov for additional EBT services. |
| Montana | 1-866-850-1556 | Card issues; SNAP agency for eligibility disputes. |
| Nebraska | 1-877-247-6328 | Automated balance checks; live support for lost/stolen cards. |
| Nevada | 1-877-234-7057 | EBT inquiries; SNAP agency for benefit issues. |
| New Hampshire | 1-888-997-9777 | Automated system with live agent option. |
| New Jersey | 1-800-997-3333 | Balance checks, lost card reports, PIN changes. |
| New Mexico | 1-800-283-4465 | Card issues; SNAP agency for case updates. |
| New York | 1-888-328-6399 | Live agents Mon–Fri 8 AM–4 PM EST; ebtedge.com for 24/7 access. |
| North Carolina | 1-888-622-7328 | Balance inquiries; SNAP agency for eligibility. |
| North Dakota | 1-866-614-6005 | Automated and live support for EBT card issues. |
| Ohio | 1-866-244-0071 | Card issues; SNAP agency for eligibility disputes. |
| Oklahoma | 1-888-328-6551 | Automated system with live agent option. |
| Oregon | 1-888-997-4447 | EBT inquiries; SNAP agency for benefit issues. |
| Pennsylvania | 1-888-328-7366 | Card lock feature via ConnectEBT app. |
| Rhode Island | 1-888-979-9939 | Supports Restaurant Meals Program; automated and live support. |
| South Carolina | 1-800-768-5700 | Card issues; SNAP agency for eligibility disputes. |
| South Dakota | 1-866-802-3663 | Automated balance checks; live support for lost cards. |
| Tennessee | 1-888-997-9444 | EBT inquiries; SNAP agency for benefit issues. |
| Texas | 1-800-777-7328 | Automated system with live agent option for card issues. |
| Utah | 1-800-997-4444 | Balance inquiries, PIN changes, lost card reports. |
| Vermont | 1-800-479-6151 | Automated and live support; 3SquaresVT program name. |
| Virginia | 1-866-281-2448 | Supports Restaurant Meals Program; connectebt.com for services. |
| Washington | 1-888-328-9271 | dshs.wa.gov for additional EBT resources. |
| West Virginia | 1-866-545-6502 | Card issues; SNAP agency for eligibility disputes. |
| Wisconsin | 1-877-415-5164 | Automated system with live agent option. |
| Wyoming | 1-877-290-9401 | Balance inquiries, PIN changes, lost card reports. |
Source: Adapted from state SNAP agency websites. Accurate as of 2026 — verify with your state’s SNAP website before calling.
What Can You Do with These EBT Phone Numbers?
EBT customer service lines handle card-level issues only. Here’s what you can do by calling:
- Check your balance: Hear your current SNAP and cash benefit balance. You can also check your SNAP balance online by state — often faster than calling.
- Report a lost or stolen card: Deactivate your card immediately and request a replacement (typically mailed within 5–7 days). See our guide on replacing a lost EBT card and how to report a stolen EBT card in every state.
- Change your PIN: Update your four-digit PIN at any time for security. If your card is at risk, change your PIN immediately — see our guide on how to lock your EBT card while you sort out the issue.
- Dispute a transaction: File a claim for an unauthorized or incorrect charge within 90 days of the transaction.
- Freeze or unfreeze your card: Available by phone or via the ebtEDGE app in states like Colorado and Pennsylvania. Freezing prevents any purchases until you unfreeze — useful if your card is temporarily misplaced.
- Hear recent transactions: Some states (e.g., Florida) let you review your last 10 transactions through the automated phone menu.
- Request a new card: If your card is damaged or expired. See our full guide on how to get a new EBT card.
Not handled by the EBT line: Eligibility questions, benefit amounts, case status, or application issues. For those, contact your state’s SNAP agency directly or the USDA SNAP hotline at 1-800-221-5689.
Complete State-by-State Directory
Each entry below includes the EBT phone number, state SNAP agency headquarters, and official website for full case management.
Alabama EBT Customer Service
Phone: 1-800-997-8888
State SNAP Agency: Alabama Department of Human Resources, 50 N. Ripley St., Montgomery, AL 36130
Website: dhr.alabama.gov/food-assistance
Alaska EBT Customer Service
Phone: 1-888-997-8111
State SNAP Agency: Division of Public Assistance, 3901 Old Seward Hwy, Anchorage, AK 99503
Website: health.alaska.gov/dpa
Arizona EBT Customer Service
Phone: 1-888-997-9333 | TTY: 1-800-367-8939
State SNAP Agency: DES, 1789 W. Jefferson St., Phoenix, AZ 85007
Website: des.az.gov/na
Note: Arizona supports the Restaurant Meals Program — eligible seniors and disabled individuals can use EBT at participating restaurants. See restaurants that accept EBT.
Arkansas EBT Customer Service
Phone: 1-800-997-9999
State SNAP Agency: DHS, 700 Main St., Little Rock, AR 72203
Website: humanservices.arkansas.gov
California EBT Customer Service (CalFresh)
Phone: 1-877-328-9677
State SNAP Agency: CDSS, 744 P Street, Sacramento, CA 95814
Website: cdss.ca.gov/calfresh
Note: California calls its SNAP program CalFresh. The EBT line supports multiple languages. Check your CalFresh balance or CalFresh application status online. California also participates in the Restaurant Meals Program statewide.
Colorado EBT Customer Service
Phone: 1-888-328-2656 | TTY: 1-800-659-2656
State SNAP Agency: CDHS, 1575 Sherman St., Denver, CO 80203
Website: cdhs.colorado.gov/snap
Note: Colorado allows card freezing/unfreezing via the ebtEDGE app — useful for preventing unauthorized use while keeping your card active.
Connecticut EBT Customer Service
Phone: 1-888-328-2666
State SNAP Agency: DSS, 55 Farmington Ave., Hartford, CT 06105
Website: portal.ct.gov/dss/snap
Delaware EBT Customer Service
Phone: 1-800-526-9099
State SNAP Agency: DHSS, 1901 N. Dupont Hwy, New Castle, DE 19720
Website: dhss.delaware.gov/dss
District of Columbia EBT Customer Service
Phone: 1-888-304-9167
State SNAP Agency: DHS, 64 New York Ave NE, Washington, DC 20002
Website: dhs.dc.gov/service/snap
Florida EBT Customer Service
Phone: 1-888-356-3281
State SNAP Agency: DCF, 2415 N. Monroe St., Tallahassee, FL 32303
Website: myflfamilies.com
Note: Florida’s automated system lets you hear your last 10 transactions — useful for spotting unauthorized charges quickly.
Georgia EBT Customer Service
Phone: 1-888-421-3281
State SNAP Agency: DFCS, 2 Peachtree St. NW, Atlanta, GA 30303
Website: dfcs.georgia.gov/snap
Hawaii EBT Customer Service
Phone: 1-888-328-4292
State SNAP Agency: DHS BESSD, 1010 Richards St., Honolulu, HI 96813
Website: humanservices.hawaii.gov
Note: Hawaii supports the Restaurant Meals Program for eligible recipients.
Idaho EBT Customer Service
Phone: 1-888-432-4328
State SNAP Agency: Idaho DHW, 450 W. State St., Boise, ID 83720
Website: healthandwelfare.idaho.gov
Illinois EBT Customer Service
Phone: 1-800-678-5465
State SNAP Agency: IDHS, 401 S. Clinton St., Chicago, IL 60607
Website: dhs.state.il.us
Note: Illinois supports the Restaurant Meals Program in Cook and Franklin Counties.
Indiana EBT Customer Service
Phone: 1-877-768-5098
State SNAP Agency: FSSA, 402 W. Washington St., Indianapolis, IN 46204
Website: in.gov/fssa/dfr
Note: Indiana uses the Hoosier Works EBT card. 24/7 automated support.
Iowa EBT Customer Service
Phone: 1-877-347-5678
State SNAP Agency: Iowa HHS, 321 E. 12th St., Des Moines, IA 50319
Website: hhs.iowa.gov/food-assistance
Kansas EBT Customer Service
Phone: 1-800-997-6666
State SNAP Agency: DCF, 555 S. Kansas Ave., Topeka, KS 66603
Website: dcf.ks.gov
Kentucky EBT Customer Service
Phone: 1-888-432-9259
State SNAP Agency: CHFS, 275 E. Main St., Frankfort, KY 40621
Website: chfs.ky.gov
Louisiana EBT Customer Service
Phone: 1-888-997-1117
State SNAP Agency: DCFS, 627 N. 4th St., Baton Rouge, LA 70802
Website: dcfs.louisiana.gov/page/snap
Maine EBT Customer Service
Phone: 1-800-477-7428
State SNAP Agency: DHHS, 109 Capitol St., Augusta, ME 04333
Website: maine.gov/dhhs/ofi
Maryland EBT Customer Service
Phone: 1-800-997-2222
State SNAP Agency: Maryland DHS, 311 W. Saratoga St., Baltimore, MD 21201
Website: dhs.maryland.gov/snap
Note: Maryland supports the Restaurant Meals Program in select areas.
Massachusetts EBT Customer Service
Phone: 1-800-841-2900
State SNAP Agency: DTA, 600 Washington St., Boston, MA 02111
Website: mass.gov/snap
Note: Massachusetts supports the Restaurant Meals Program statewide.
Michigan EBT Customer Service
Phone: 1-888-678-8914
State SNAP Agency: MDHHS, 333 S. Grand Ave., Lansing, MI 48933
Website: michigan.gov/mdhhs
Note: Michigan supports the Restaurant Meals Program in select counties.
Minnesota EBT Customer Service
Phone: 1-888-997-2227
State SNAP Agency: Minnesota DHS, 540 Cedar St., St. Paul, MN 55101
Website: dcyf.mn.gov/snap
Mississippi EBT Customer Service
Phone: 1-866-512-5087
State SNAP Agency: MDHS, 200 S. Lamar St., Jackson, MS 39201
Website: mdhs.ms.gov
Missouri EBT Customer Service
Phone: 1-800-997-7777
State SNAP Agency: DSS, 221 W. High St., Jefferson City, MO 65101
Website: mydss.mo.gov/food-assistance
Montana EBT Customer Service
Phone: 1-866-850-1556
State SNAP Agency: DPHHS, 111 N. Sanders St., Helena, MT 59601
Website: dphhs.mt.gov
Nebraska EBT Customer Service
Phone: 1-877-247-6328
State SNAP Agency: Nebraska DHHS, 301 Centennial Mall South, Lincoln, NE 68509
Website: dhhs.ne.gov/pages/snap
Nevada EBT Customer Service
Phone: 1-877-234-7057
State SNAP Agency: DWSS, 4126 Technology Way, Carson City, NV 89706
Website: dwss.nv.gov/SNAP
New Hampshire EBT Customer Service
Phone: 1-888-997-9777
State SNAP Agency: DHHS, 129 Pleasant St., Concord, NH 03301
Website: dhhs.nh.gov
New Jersey EBT Customer Service
Phone: 1-800-997-3333
State SNAP Agency: NJDHS, 222 South Warren St., Trenton, NJ 08608
Website: nj.gov/humanservices/njsnap
New Mexico EBT Customer Service
Phone: 1-800-283-4465
State SNAP Agency: NM Human Services Department, 2009 S. Pacheco St., Santa Fe, NM 87505
Website: hca.nm.gov
New York EBT Customer Service
Phone: 1-888-328-6399
State SNAP Agency: OTDA, 40 N. Pearl St., Albany, NY 12243
Website: otda.ny.gov/programs/snap
Note: Live agents available Monday–Friday 8 AM–4 PM EST only. Use ebtedge.com for 24/7 balance access. New York supports the Restaurant Meals Program statewide (since February 2025).
North Carolina EBT Customer Service
Phone: 1-888-622-7328
State SNAP Agency: NCDHHS, 2001 Mail Service Center, Raleigh, NC 27699
Website: ncdhhs.gov
North Dakota EBT Customer Service
Phone: 1-866-614-6005
State SNAP Agency: ND Health & Human Services, 600 E. Boulevard Ave., Bismarck, ND 58505
Website: hhs.nd.gov
Ohio EBT Customer Service
Phone: 1-866-244-0071
State SNAP Agency: ODJFS, 30 E. Broad St., Columbus, OH 43215
Website: jfs.ohio.gov/food-assistance
Oklahoma EBT Customer Service
Phone: 1-888-328-6551
State SNAP Agency: OKDHS, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105
Website: okdhs.org/services/snap
Oregon EBT Customer Service
Phone: 1-888-997-4447
State SNAP Agency: ODHS, 500 Summer St NE, Salem, OR 97301
Website: oregon.gov/odhs
Pennsylvania EBT Customer Service
Phone: 1-888-328-7366
State SNAP Agency: PA DHS, 625 Forster St., Harrisburg, PA 17120
Website: dhs.pa.gov
Note: Pennsylvania supports card locking via the ConnectEBT app.
Rhode Island EBT Customer Service
Phone: 1-888-979-9939
State SNAP Agency: RI DHS, 1 Capitol Hill, Providence, RI 02908
Website: dhs.ri.gov
Note: Rhode Island supports the Restaurant Meals Program statewide.
South Carolina EBT Customer Service
Phone: 1-800-768-5700
State SNAP Agency: SC DSS, 1535 Confederate Ave, Columbia, SC 29201
Website: dss.sc.gov
South Dakota EBT Customer Service
Phone: 1-866-802-3663
State SNAP Agency: SD DSS, 700 Governors Dr., Pierre, SD 57501
Website: dss.sd.gov
Tennessee EBT Customer Service
Phone: 1-888-997-9444
State SNAP Agency: TDHS, 505 Deaderick St., Nashville, TN 37243
Website: tn.gov/humanservices
Texas EBT Customer Service
Phone: 1-800-777-7328
State SNAP Agency: Texas HHSC, 4900 N. Lamar Blvd., Austin, TX 78751
Website: hhs.texas.gov/services/food/snap
Utah EBT Customer Service
Phone: 1-800-997-4444
State SNAP Agency: DWS, 140 E. 300 S., Salt Lake City, UT 84111
Website: jobs.utah.gov
Vermont EBT Customer Service
Phone: 1-800-479-6151
State SNAP Agency: DCF, 280 State Dr., Waterbury, VT 05671
Website: dcf.vermont.gov
Note: Vermont calls its SNAP program 3SquaresVT.
Virginia EBT Customer Service
Phone: 1-866-281-2448
State SNAP Agency: VDSS, 801 E. Main St., Richmond, VA 23219
Website: dss.virginia.gov
Note: Virginia supports the Restaurant Meals Program in select areas.
Washington EBT Customer Service
Phone: 1-888-328-9271
State SNAP Agency: DSHS, 1115 Washington St SE, Olympia, WA 98504
Website: dshs.wa.gov/food-assistance
West Virginia EBT Customer Service
Phone: 1-866-545-6502
State SNAP Agency: WV DoHS, 1 Davis Square, Charleston, WV 25301
Website: dhhr.wv.gov
Wisconsin EBT Customer Service
Phone: 1-877-415-5164
State SNAP Agency: Wisconsin DHS, 1 W. Wilson St., Madison, WI 53703
Website: dhs.wisconsin.gov/foodshare
Note: Wisconsin calls its SNAP program FoodShare.
Wyoming EBT Customer Service
Phone: 1-877-290-9401
State SNAP Agency: Wyoming DFS, 2300 Capitol Ave., Cheyenne, WY 82002
Website: dfs.wyo.gov
Tips for Getting Through Faster
- Call early or late: Call before 8 AM or after 6 PM to avoid peak hold times. The heaviest call volume typically hits on the 1st and 15th of each month when benefits are deposited.
- Use online options first: Many tasks — balance checks, card freezing, PIN changes — can be done faster at ebtedge.com or the ebtEDGE app without waiting on hold.
- Have your card number ready: You’ll need your 16-digit EBT card number and case number for most automated functions.
- Know which line to call: EBT lines handle card issues. SNAP agency lines handle eligibility, benefit amounts, and case status. Calling the wrong line means being transferred and waiting again.
- Protect your PIN: Never share your PIN with anyone — SNAP fraud is real. Change your PIN frequently and consider locking your EBT card between shopping trips.
- If you can’t get through: Use your state’s SNAP website portal, ebtedge.com, or call the USDA SNAP hotline at 1-800-221-5689 for federal-level assistance. In emergencies, 211.org can direct you to local SNAP offices.
Related EBT and SNAP Resources
- How to check your SNAP balance by state
- How to replace a lost EBT card
- How to report a stolen EBT card in every state
- How to get a new EBT card
- How to lock your EBT card
- Why is my EBT card not working today?
- Why didn’t my SNAP benefits reload?
- Check SNAP eligibility
- SNAP income limits by state
- How to apply for SNAP benefits
- How to report changes to your SNAP case
- Can you go to jail for food stamp overpayment?
- Grocery stores that accept EBT
- Restaurants that accept EBT (Restaurant Meals Program)
- Using EBT on Amazon
- EBT discounts available in your state
- Big Beautiful Bill SNAP changes
Frequently Asked Questions
What is the EBT phone number for my state?
Find your state’s number in the table above. For quick reference: California is 1-877-328-9677, New York is 1-888-328-6399, Texas is 1-800-777-7328, and Florida is 1-888-356-3281. All other states are listed in the full directory.
Can I check my EBT balance by phone?
Yes — call your state’s EBT number and follow the automated prompts with your 16-digit card number. You can also check your SNAP balance online, which is usually faster than calling.
How do I report a lost or stolen EBT card?
Call your state’s EBT number immediately to deactivate the card and request a replacement, typically mailed within 5–7 days. See our full guide on reporting a stolen EBT card and replacing a lost EBT card.
Can I change my EBT PIN over the phone?
Yes — use your state’s EBT number or the ebtEDGE app to update your four-digit PIN. If you suspect your PIN has been compromised, change it immediately and consider locking your card until you do.
What if I can’t get through to the EBT line?
Try calling early morning (before 8 AM) or late evening. For balance checks and card management, use ebtedge.com or the ebtEDGE app — no hold time. For federal SNAP support, call 1-800-221-5689. For local office locations, visit 211.org.
Can I use the same number for EBT card issues and SNAP eligibility questions?
In most states, no — the EBT line and SNAP agency line are separate. EBT lines handle card-level issues only. For eligibility, benefit amounts, or case status, contact your state’s SNAP agency (websites listed in the directory above) or use our SNAP Eligibility Calculator.
How will SNAP policy changes affect EBT usage?
The One Big Beautiful Bill Act (signed July 4, 2025) introduces work requirements, reduced retroactive coverage, and more frequent eligibility renewals starting in 2026–2027. These changes may cause more mid-year eligibility disruptions, making it more important than ever to monitor your account and renew on time. See our full breakdown of Big Beautiful Bill SNAP changes.
Phone numbers and agency information accurate as of 2026. Verify with your state’s SNAP website before calling — numbers occasionally change. For federal SNAP support, call 1-800-221-5689 or visit fns.usda.gov/snap.